Noise Complaints

A helicopter that has been circling above an area for a prolonged period is more than likely to be the Police helicopter or Air Ambulance. Helicopters departing and taking off from the Heliport will not circle over a populated area.
The Heliport has limited operating hours, if the helicopter is flying before 07:00 and after 23:00 it will be nothing to do with us. The operating hours can be found here (Opening Times | London Heliport | Enabling helicopter travel for 50+ years)
The air traffic control zone for the Heliport is a circular radius of 2 nautical miles centred on the heliport. Anything outside of this area is outside of our control and is managed by NATS at Heathrow. Further details can be found here (Environment | London Heliport | Enabling helicopter travel for 50+ years) along with our Fly Neighbourly Policy.
The Heliport does not own or operate any helicopters, if you have a complaint about the actions of a helicopter please send your complaint to the operator.
There are prescribed helicopter routes that follow the River Thames and surrounding areas. Not all helicopters using these routes are operating to or from London Heliport; some may simply be transiting the area.

If you still wish to make a complaint, please provide as much information as possible about the helicopter causing disturbance.

Name

Address

Telephone

When did the problem occur

Date

Time

Where did the problem occur?

How long did the problem last?

What was the problem and how did it affect you?

Please provide any additional details?

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